Privacy Policy of Tararua Landscapes

Last updated: 23 August 2026

At Tararua Landscapes Co., we respect your privacy and are committed to our data collection practices, handling personal information responsibly in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, request a quote, communicate with us, become a customer, use our services, or interact with our advertisements or social media accounts.

1. Information We May Collect

Depending on how you interact with us, we may collect:

- Name

- Phone number

- Email address

- Property or service address

- Suburb or location

- Details about your property

- Services you are interested in

- Quote and booking information

- Photographs or information reasonably required to assess or document work

- Communications with us

- Invoice, account, and transaction information

- Payment status

- Information submitted through our website

- Information submitted through Facebook, Instagram, or other lead forms

- Website usage, device, and advertising information collected through cookies, pixels, and similar technologies

We aim to collect only information reasonably necessary to operate our business or provide the services you request.

2. How We Collect Information

We may collect information:

- Directly from you

- Through our website

- Through telephone, email, SMS, or social media communications

- When you request a quote or book a service

- When providing services at your property

- Through Facebook and Instagram advertisements and Instant Forms

- Through advertising, analytics, and website technologies

- Through payment, invoicing, and business-management providers

3. Facebook and Instagram Lead Forms

When you submit an enquiry through a Tararua Landscapes privacy advertisement or lead form on Facebook or Instagram, Meta may provide us with information you have submitted. This may include your name, phone number, email address, location, property information, and services you are interested in.

We may use that information to:

- Respond to your enquiry

- Determine whether we service your location

- Discuss your requirements

- Arrange a property assessment

- Prepare a quote

- Follow up regarding your enquiry

- Provide requested services

Submitting an enquiry does not require you to purchase a service from us.

4. How We Use Personal Information

We may use personal information to:

- Respond to enquiries

- Prepare estimates and quotes

- Schedule and provide services

- Manage recurring services

- Communicate regarding appointments or weather delays

- Manage customer accounts

- Issue invoices

- Process and reconcile payments

- Follow up outstanding accounts

- Maintain business and accounting records

- Improve our services

- Provide customer support

- Analyse website and advertising performance

- Prevent misuse or fraud

- Meet legal, tax, and regulatory obligations

Where permitted, we may also communicate with customers and prospective customers about relevant services, seasonal reminders, or offers.

You may ask us to stop sending marketing communications at any time.

5. Cookies, Analytics, and Advertising

Our website may use cookies, pixels, and similar technologies. These may help us:

- Operate the website

- Understand website traffic

- Measure advertising performance

- Understand how visitors interact with our website

- Measure enquiries or conversions

- Improve advertising

- Show relevant advertising to prospective customers

These technologies may involve third-party services, including advertising and analytics platforms such as Meta. Information collected may include device information, browser information, approximate location, pages visited, advertisements viewed, referrals, and interactions with our website.

6. Sharing Information

We do not sell your personal information. We may share information where reasonably necessary with service providers that help operate our business, including:

- Payment processors

- Accounting and invoicing providers

- Website and hosting providers

- Customer-management systems

- Communications providers

- Advertising and analytics providers

- IT providers

- Contractors or suppliers involved in delivering an authorised service

- Professional advisers

We may also disclose information where required or permitted by law.

7. Payment Information

Payments may be processed by third-party payment providers. Where you provide card or banking information directly to a payment provider, we may not receive or retain your complete payment credentials. Those providers handle information under their own security and privacy practices.

8. Photographs

Where reasonably necessary, we may photograph areas of a property for purposes such as quoting, documenting the condition of work areas, recording completed work, or resolving service-related issues. We will not intentionally publish photographs that identify you personally without an appropriate basis or permission. Where we wish to use identifiable customer/property material for marketing beyond what would reasonably be expected, we may seek permission where appropriate.

9. Storage and Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, or disclosure. Information may be stored using third-party cloud and business systems. Some service providers may process or store information outside New Zealand. Where applicable, we take reasonable steps appropriate to our obligations under New Zealand privacy law. No electronic system can be guaranteed to be completely secure.

10. Retention

We keep personal information only for as long as reasonably required for the purpose for which it was collected, our legitimate business requirements, or applicable legal, accounting, and tax obligations. Information no longer required may be securely deleted or anonymised.

11. Access and Correction

Under the Privacy Act 2020, you may have rights to request access to personal information we hold about you and request correction of inaccurate information. We may need to verify your identity before processing a request.

12. Privacy Concerns

If you believe we have not handled your personal information appropriately, please contact us so that we can investigate your concern. You may also have the right to raise a complaint with the New Zealand Office of the Privacy Commissioner.

13. Changes

We may amend this Privacy Policy to reflect changes to our services, technology, business practices, or legal obligations. The latest version will be published on our website.

14. Contact

Tararua Landscapes Co.

Website: tararua.co

Privacy enquiries may be submitted using the contact details published on our website.